Terms of service

By using the services of this website, you indicate that you have read, understood, and agree to accept all contents of this registration agreement and any subsequent modifications. If you are under eighteen years old, you must have your legal guardian read, understand, and agree to all contents of this agreement before using the services. However, if you use the services, it is considered that you have obtained consent from your legal guardian.

To make purchases on this website, you must enter a valid email address or phone number that you legally own, and set a password during the initial order process. When you first provide this information or complete a purchase, the system will record your email address or phone number and your chosen password. You agree to log in using this email address or phone number and password for future transactions.

You are responsible for keeping your email account or phone number and password secure, and you must not disclose them to any third parties. You agree to take responsibility for all activities conducted through your account using your email address or phone number and password. If you discover that your email account or phone number and password have been misused, please notify us immediately; Groceri Limited will suspend any transactions associated with the compromised information upon notice.

2. Personal Data Security

Regarding your personal data, Groceri Limited will comply with applicable personal data protection laws. For details on personal data protection and privacy policies, please refer to the Groceri Limited Privacy Statement.

To complete transactions, including but not limited to payments and deliveries, you must ensure that all information provided during the ordering process is complete, accurate, and current. If there are any changes, you should notify us promptly.

Groceri Limited will adopt secure transaction methods and is committed to confidentiality. Your data will not be disclosed to third parties except for the purposes of completing transactions or providing customer service. If the nature of the transaction involves international shipping, the relevant vendors may be located abroad, and necessary data will be shared with them, potentially involving international data transfer.

Groceri Limited reserves the right to review or provide your personal data to authorized entities or third parties who can demonstrate a legitimate interest in claiming their rights have been infringed. This includes situations required by law, judicial orders, or to protect the rights of Groceri Limited, other users, or third parties.

3. Online Ordering

In addition to these terms, the information presented on the product sales webpage and ordering process, including transaction conditions, restrictions, and descriptions, constitutes part of the contract.

Generally, your purchases on Groceri Limited’s e-commerce platform are facilitated by Groceri Limited. However, information viewed or purchases made may also involve third-party services. In such cases, you are ordering from or commissioning those third parties, who are responsible for fulfilling the orders according to their terms.

Once you complete the ordering process on Groceri Limited's website, you are making an offer and agreeing to the terms and conditions as outlined on the website. If your stored information, such as address or phone number, changes, you must notify Groceri Limited promptly. You cannot deny your order or refuse payment due to discrepancies in your information.

After completing your online order, the system will automatically send you a notification via email or other means. However, this notification only confirms that the system has received your order information; it does not imply that the transaction is complete or that a contract has been established. Groceri Limited reserves the right to accept or reject your order. If the transaction conditions are correct and the ordered items are in stock, Groceri Limited will notify the vendor to ship without further notice, but you can check the shipping status on the website. If there are errors in transaction conditions, stock availability, or if Groceri Limited cannot accept the order, it reserves the right to refuse the order.

If you choose to pay by credit card, you will enter your credit card information online to confirm the validity of the card and obtain transaction authorization. This does not indicate that you have made a payment or that the transaction is complete or that a contract has been established. Groceri Limited reserves the right to accept or reject your order. Before Groceri Limited accepts your order, you are not required to make a payment, and Groceri Limited will not charge your credit card; the transaction amount will not appear on your credit card statement.

You understand and agree that while Groceri Limited will strive to maintain the accuracy of related data, Groceri Limited does not guarantee that all information presented on the website or related information is complete, accurate, or timely. Regarding order quantity limits for related products or services, Groceri Limited will only fulfill orders up to the specified limit.

If there are errors in the specifications, images, descriptions, prices, or related transaction conditions for products or services, Groceri Limited may refuse to accept your order within five days after you complete the ordering process (with extensions for public holidays).

Shipping fees for the products or services you order will be determined according to the relevant webpages.

You may choose the delivery location and method for your ordered products or services according to the methods, conditions, and restrictions stated on the relevant product sales webpage and ordering process. If your ordered products or services cannot be delivered after two attempts and you cannot be contacted for more than three days, Groceri Limited will cancel the order and provide a full refund if payment has been made.

For all online transactions you conduct on Groceri Limited and related matters, both you and Groceri Limited agree to use electronic documents as a means of expression. Groceri Limited's computer system will automatically record the relevant electronic transaction data, and you can check this data after logging into the system. If you find any inaccuracies in the transaction data, you should notify Groceri Limited immediately for correction. If you are using an invoice carrier, please ensure all information is accurate before placing your order. If you do not notify us of any inaccuracies in a timely manner, you will bear the associated responsibilities.

Regarding consumer complaints or disputes, you can submit a complaint or dispute according to the online customer service system's handling procedures and contact information after logging into the system. Groceri Limited's customer service staff will provide prompt assistance.

4. Intellectual Property Rights

The software or programs used on the websites and related channels owned by the company or its subsidiaries, as well as all content on the website, including but not limited to writings, images, files, information, data, website structure, layout, and web design, are owned by the company or other rights holders under applicable intellectual property laws, including but not limited to trademark rights, patent rights, copyrights, trade secrets, and proprietary technologies. No one may use, modify, reproduce, publicly broadcast, revise, distribute, issue, publicly present, conduct reverse engineering, decompile, or disassemble these assets without prior written consent from the company or other rights holders. Respecting intellectual property rights is your obligation, and any violations will result in liability for damages to the company (including but not limited to litigation costs and attorney fees).

5. System Security and Backup

Groceri Limited will ensure that this system meets generally accepted security standards. However, the system does not guarantee that the data you upload or transmit will be displayed or processed correctly, nor does it guarantee the accuracy of data transmission. If you discover any errors or omissions in the system, please notify Groceri Limited immediately.

The system will back up data regularly; however, Groceri Limited will not be liable for any erroneous deletions, backup errors, or failures, except in cases of intentional misconduct or gross negligence.